So, this comic.
The reality is is that I have been on both sides of this. Things I like have gotten less popular, not enough demand, recalls, and whatever. I have had products I love removed from the shelves for perfectly legitimate to seemingly outlandish reasons. There are times where I have had it where I have handled in a “less than stellar” fashion, or have had staff be extremely rude about circumstances like this.
The customer is kind of a hyperbole, here. Not everyone reacts like this. But the goal here was to show how people can have extreme reactions to little things, and you can have ZERO control over them. You can’t help the customer or “guest,” and they take all the frustration out on you. And even though you aren’t supposed to take it some people make it personal. At least in my experience with customer service and retail, this is a thing that happens. I was just trying to address it with humour.